Refund/
Cancellation Policy

Refund and Cancellation Policy for Staging Services

Thank you for choosing our staging services. We strive to provide the highest quality service to our clients. To ensure a clear understanding of our policies regarding cancellations and refunds, please review the following:

1. Cancellation by Client: - Cancellations made more than 14 days prior to the scheduled staging date will receive a full refund of the deposit. - Cancellations made between 7 to 14 days prior to the staging date will incur a 50% cancellation fee of the total deposit. - Cancellations made less than 7 days before the scheduled date will not receive a refund of the deposit.

2. Cancellation by Service Provider: - In the unlikely event that we need to cancel our services due to circumstances beyond our control (e.g., emergencies, natural disasters), you will receive a full refund of any deposits or payments made.

3. Modifications to Services: - Any changes to the staging service (such as date changes or adjustments in scope) should be communicated at least 7 days in advance. We will do our best to accommodate these changes, but please understand that additional fees may apply.

4. Refund Process: - Refunds will be processed within 14 business days of the cancellation request. The refund will be issued to the original payment method.

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5. Contact Information: - If you need to cancel or modify your service, please contact us at [your contact information] as soon as possible. We appreciate your understanding and look forward to providing you with exceptional staging services. Thank you!

Fulfillment Policy

Fulfillment Policy for Staging Services.

We are committed to providing you with exceptional service and ensuring your satisfaction. Please review our fulfillment policy below:

1. Service Confirmation: - Upon receipt of your booking, we will send a confirmation detailing the staging services scheduled, including the date, time, and specific requirements.

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2. Preparation: - We will conduct a pre-staging consultation (either in-person or virtual) to understand your needs and preferences. This helps us tailor our services to meet your expectations effectively.

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3. Staging Services: - Our staging team will arrive on the scheduled date and time to prepare your space. We will handle the setup of all staging elements as agreed upon in your contract.

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4. Timeliness: - We are committed to arriving as scheduled and completing the staging process within the agreed timeframe. If there are any delays due to unforeseen circumstances, we will communicate with you promptly.

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5. Quality Assurance: - Before completing the staging, we will conduct a thorough inspection to ensure that everything meets our quality standards. Should you have any additional requests or adjustments, please communicate them during this time.

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6. Post-Setup Review: - After the staging is complete, we will conduct a walkthrough with you to ensure that you are satisfied with the results. Your feedback is important to us, and we welcome any suggestions for improvement.

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7. Removal of Staging Items: - Upon conclusion of the agreed staging period, we will schedule a convenient time for the removal of all staging items. The removal process will be handled professionally to ensure no damage to your property.

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8. Contact Information: - If you have any questions or concerns regarding our staging services, please do not hesitate to reach out to us at thecollectivegroupcle@gmail.com. We are here to assist you.

We appreciate your trust in our staging services and are dedicated to fulfilling your needs with excellence. Thank you!

Terms/
Conditions

Welcome to our website. By accessing or using our site, you agree to the following terms:

1. Acceptance of Terms - Using this website means you accept these Terms and Conditions in full. If you disagree, please refrain from using the site.

2. Use of the Website - You agree to use the website for lawful purposes only and not to infringe on others’ rights.

3. Intellectual Property - All website content, including text, images, and logos, is the property of The Collective Group. Unauthorized use is prohibited.

4. User Accounts - If you create an account, you’re responsible for maintaining its confidentiality and for any activity under your account.

5. Links to Other Sites - We are not responsible for the content or privacy practices of third-party websites linked to our site.

6. Limitation of Liability - The Collective Group is not liable for any direct or indirect damages arising from using our website.

7. Modification of Terms - We may modify these Terms at any time; changes are effective immediately upon posting.

8. Governing Law - These terms are governed by the laws of Ohio. Disputes will be settled in the courts of Ohio.

9. Contact Information - For questions, contact us at thecollectivegroupcle@gmail.com.

Thank you for visiting our website! We appreciate your interest in our staging services.

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Privacy Policy

At  The Collective Group, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect - We collect personal information you provide, such as your name, email, and phone number. We also collect non-personal information automatically, such as your IP address and browsing behavior.

2. Use of Your Information - Your information is used to respond to inquiries, provide services, and improve our website.

3. Sharing Your Information - We do not sell your personal information. We may share it with trusted service providers who help us operate our website.

4. Cookies - We may use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

5. Data Security - We implement measures to protect your information, but no transmission method is completely secure.

6. Your Rights - You can request access to, corrections of, or deletion of your personal information.

7. Changes to This Policy - We may update this Privacy Policy periodically. Changes will be posted here.

8. Contact Us - For questions, please contact us at thecollectivegroupcle@gmail.com.

We value your privacy and are dedicated to protecting your information.

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